HP
Heather P
1 reviews | Active since Jun 2020
08 Dec 2021, 16:51
Dismal Service
I have never come accross a more unhelpful call center agent when I called about an internet banking issue I am having.
The agent Emily refused to give a reference number to my call. I was told to use her name and the call time of 16.27 (8 December 2021)
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Dec 2021, 08:25Dear Heather P
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply09 Dec 2021, 08:25
Official
Dear Heather P
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
10 Dec 2021, 15:15Dear Heather P
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply10 Dec 2021, 15:15
Official
Dear Heather P
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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