Dismal service

Standard bank offers an online credit card application which is absolutely frustrating. I have app**** over five times, have been approved and have submitted my docs , only to be sent an email each time stating my documents have been unsuccessfully uploaded and I need to go to a branch to complete this application. This is beyond annoying. I chose std bank as the simplicity of doing it online and do not have the time to do this face to face. I have even emailed my docs but to date not one person from the bank has bothered contacting me to assist . I assumed std bank services was better than other banks but I feel I was seriously misled