Dismal Client Service

We have been trying for 7 months to get a deceased account paid out by the bank and have been sent from one division to the next providing all the requested documents and running around to the masters of the high court as they apparently could not pick up the details on the portal we have on onto the portal and found it immediately and sent the detailed links to prove to date nothing has been resolved it is the level of service that's appalling and the fact the staff don't speak to each other and expect the client to run around. And spend hours on the same issues with the same documents in question. Annathato mopholo Massi and yusrah all work in the same entity but are not communicating I will take this Matter to the banking ombudsman should it not be resolved by end of business on Friday and release a press statement on all social media platforms to ensure the public knows how inept std bank staff are