AM
Ann M

1 reviews | Active since Nov 2018

21 Dec 2018, 07:21

Dishonesty

29.11.2018 called standard bank and I spoke to annastine to fix my interest.she confirmed that it is done and will send the documents by emal.I have not received any document

Received this message

Standard Bank: Due to December early salaries, we will adjust your home loan repayment date for December 2018 to 14/12/2018 for your convenience.

Please note your new instalment amount is: R5,371.72 following the Repo Rate change on 23 Nov 2018.

Reply “NO” by 2 Dec 2018 to opt out of the repayment date adjustment. Queries? ********** 001

They are conflicting themselves today i receive this sms they took an amount we did not agree upon

Capitec: Debit Order -R6144.53 from SAVINGS ACCOUNT; Ref SBSA HL NA ********** 80 181214NAEDO DR 14070; Avail R5222.51; 21-Dec. Call ********** 043

WHERE IS THE DEFICIT OF R772.81GONE TO.

THIS BANK IS NO DISCREET I SHOULD HAVE ACCEPTED THE OFFER FROM NEDBANK OR ABSA !

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Replies (4)
Standard Bank
Standard Bank's reply21 Dec 2018, 08:34
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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AM
Ann M's update21 Dec 2018, 10:23
Reviewer Update
I demand my money by C.o .b today ,all you do respond to the website as if the complain is resolved.
AM
Ann M's update21 Dec 2018, 15:24
Reviewer Update
WHAT IS HAPPENING I HAVEN'T RECEIVED A RESPONSE !!!!!
Standard Bank
Standard Bank's reply28 Dec 2018, 11:48
Official
Good day Ann

An email has been sent to you requesting further details.

Kind regards 

 Complaint Resolution Centre
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