*********** , dishonest with a give a F**** attitude

I have suffered severe damages to my house from the hailstorm that hit Midrand on13 November 2023. Since then I am experiencing flooding in my house every time it rains - due to badly broken skylighting. I cannot go into the office due to this nor can I sleep when the rain and wind picks up at night. I have spent many nights mopping up. I have also had furniture damaged and had a family member fall badly due to the wet tiles. I have been contacting Standard Bank almost every day but they say they dont know whats happening or they lie that it will be sorted on that day each time I call. You are NOT given cobtact details of any decision makers. In summay they are *********** and give a F**** about your situation or well being. I now need to seek legal advice to sue them for subsequent damages and injuries. NEVER insure with these Aholes.