Dishonest fees loading

I have been trying to close my account for some time. *** wrote: 31/3/20 Dear Valued Customer Thank you for your mail, one of our consultants will respond to you within 48 hours. *** Re: Close account [<AD135652>] 14/4/20 somewhat longer than 48 hours. Good day We apologize for the delay in responding to your request and any inconvenience this might have caused to you. I rep**** with the requested info. 14/4/20 Today 22/4/20 Good day Thank you for contacting us. The best way forward is to contact our Card division to assist you with your credit card closure. Their contact details are as follows: - Telephone number: ***(local) or +***3 (international). You are welcome to contact us should you require any assistance with your General Banking enquiries. Kind regards Seja Molele Customer Contact Centre E-mail Unit

I called Geboho at ***who tells me I must pay another R 99 to close the account. I told him to credit this since not my fault that Standard bank is attempting get more money from clients by refusing / taking too long to respond. I see this as a disgusting dishonest business practice. I want the account closed now, not at some future date in order to attempt to extract further funds from me.