Dishonest employees

i was called by a Jeffrey.Massingham last December saying i qualify to be a prestige client. after he explained the difference of what this and what i have and the cost i didn't see the need and told him i will advise him on e-mail if i am keen. i obviously never rep**** tohim but the next thing i know i am moved to this prestige with double the fees i used to pay. I called STD bank when i first noticed this in Feb and was given the run around and my details were taken saying they will call me back but nothing. i forgot about this as well until march again it happened and i called but this time was told this Jeffrey has to reverse the option he put me on. obviously he never did cos come April i see my fees are still the same. i spent so much calling STD bank trying to rectify their staff lies and to date nothing. i am tired of bank takig advantage of people. how many people have been moved to these option without realising. this is R100 extra a month =R1200pa. might be change to a bank but to me its a lot of money. all i want is my money back and for me to be put where i was as i never asked to be a prestige client. as well this Jeffrey need to be given a warning for lying like this and giving me unnecessary admin. now i have to be taking time out from my job to sort out his nonsense. for the past 3 months. NOT ON at all