Dishonest bank.

I was a prestige bank account holder until I realised that I was not getting any benefits from having this type of account with standard bank. I have then moved over to another bank who offered the same level of account however with benefits that Standard bank failed to offer.

I've contacted my banker on 18 April 24 requesting a downgrade of my account. Long story short they tried to retain me as a customer but failed and the funny thing is I have my home loan with them but they cannot offer benefits that come alone with a bank account but thereafter confirmed the downgrade of my account.

Together with this confirmation it was confirmed that my monthly fee would change as this is what I have questioned.

It is now month end and I have been deducted the monthly acc fee for the prestige acc and also the on my new bank acc for more or less the same amount.

This is really frustrating as it is like im being charged twice on acc fees. I can't believe that standard bank have *********** employees or they are just down right *****sters.

Because of this I'm even looking at moving my home loan away from them to another bank to an honest bank. I now thinking of referring to the Ombuds for assistance.