pR
prekashnie R

1 reviews | Active since Mar 2013

19 Feb 2019, 14:03

DISHONEST AND SHAMELESS KEEP CHARGING INTEREST AND REFUSES TO CLOSE ACCOUNT

i have been trying to close my credit card from the beginning of the month and i am not receiving any assistance. everytime i call i am being put on hold and when i do speak to someone they keep advising that i owe them interest. they are ****s and are robbing people. they do not want to close accounts because they keep wanting to charge interest. i have tried 2 times today and all the notes on their system are incorrect. they even advised taht if i dont close my account i will be charged interested and they do not even know how to explain the interest they pay cos they put me on hold with no answers. i want my credit card closed today and stop charging me interest when i have paid up the settlement balance.

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Replies (1)
Standard Bank
Standard Bank's reply19 Feb 2019, 15:56
Official
 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 

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