Dishonest about FICA

Standard Bank are dishonest when dealing with their clients. Two weeks a ago I was sent an e-mail by the Private Banker on the Saturday that if I did not re-FICA my account I would have problems with the account from the Sunday. Their story was that it was that FICA required the information once a year. My ID has not changed since I opened my account. Where is the copy I gave you the last time you asked for it. Today the business banker phoned and asked me for the same information again for my business. When I questioned him about what had changed since I gave him the documents when I opened the account a year ago, he said that Standard Bank had LOST the information. All I would like to know from Standard Bank is whether this is in fact the case, and if so please advise the public so that we can move our money somewhere safe.