lL
leratot L

1 reviews | Active since Nov 2016

06 Jun 2017, 18:13

Disheartening service, Dissatisfied with the Appointed attorneys to our Late father's Estate

<p>God day,</p> <p>I’m writing to you today with a heavy heart about the experience from the appointed attorneys to our Late father's Estate management<br />We have been advised that the only thing outstanding is the Computershare shares and documents have been furnished to fast track the process</p> <p>We have since been advised we cannot be given a time line as to when this would be resolved, our father’s money is sitting in their account accumulating interest whereas they are dragging their feet and not even acknowledging our correspondence</p> <p>I started intervening in February as per attached and to date – NOTHING!!</p> <p>I have attached a trail of emails with leisurely response or no response, we believed we were referred to professionals who take pride in what they do but seemingly not</p> <p>The emotional roller coaster this whole thing has caused was indeed not expected and surely not how we imagined Standard bank as a brand to be<br />I also trust this complaint will be dealt with promptly and professionally as we have experienced so much dissatisfaction and delay from your referred attorneys.</p> <p> </p> <p>email sent to ********** ********** ( TO DATE NO RESPONSE) </p> <p> </p> <p>I have the attachment upon request</p>

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Replies (5)
lL
leratot L's update07 Jun 2017, 18:43
Reviewer Update

A day later , no response- am posting this on social media next

lL
leratot L's update07 Jun 2017, 18:45
Reviewer Update

if no response buy tomorrow I'm headed straight to the media

lL
leratot L's update09 Jun 2017, 14:49
Reviewer Update

day 3 - still no response ( Shocking indeed)

Standard Bank
Standard Bank's reply12 Jun 2017, 09:52
Official

Dear Lerato

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Complaint Resolution Centre

***

lL
leratot L's update28 Jun 2017, 10:16
Reviewer Update

i got a call 3 days later and taking this up with the very useless attorneys