Disgustting service

On the 04th/04/15 i wanted to transfer money from my STD account to settle my car at Nedbank.I stood in the queue for close to an hour and finally got to Lorraine the Teller who told me the transfers were done at the enquiry desk and that was after they have closed (11:00).Because i desperately wanted to do the settlement i joined the enquiries queue which meant i was the last person to be assisted that day.When i was called in i was told by Ipeleng(consultant) that transfers to other banks was closed at 11:00.I then asked why was i not told when i asked Lorraine,she(Lorraine) told Ipeleng i was lying i did not tell her i want to transfer.If standard Bank Belabela thats how you treat your customers and claim to be moving forward forget it you going to loose us to your hardworking competitors.Teach your people to listen to customers attentively before moving them to other queues.Im was really dissapointed to be honest.