Disgustingly horrible service!

This complaint is way overdue, and although it was caused by a specific person, it has been lead on by 100s of bad experiences with Standard Bank! What a useless bank you are. I was dealing with a lady Ishara Bedesi who recently helped me upgrade my account and she was very helpful (Despite having to go in to Standard Bank Northmead Square and waiting TWO HOURS!!!! in line to get myself FICA'd). Then I requested a credit card, she sent my application to Betty whom never seemed to have processed the request, and merely rep**** with rude, supposedly wrongfully sent emails, when I FOLLOWED UP WITH HER on where the process stands. I still haven't heard anything. On sending a follow up email because I have not heard from Betty, plus I have not been contacted by Standard Bank,a month later, to collect my new card for the account Ishara updated, I get told by Ishara that she doesn't know what happened and I must contact my branch with my payslips. Basically start the credit card process over. And I feel I should also mention the horrible service I received from [Email Removed] last year Sep. Better just move my accounts to a bank that wants customers!