Disgustingly appalling service!!!

Went to Standard bank brandwag branch in Bloemfontein to close my business account because their business banking number is never answered and the so called banker who is meant to foresee my account nebrt answers hi mobile number nor email. Needless to say I sat I the queue for almost 45minutes then eventually got to see a consultant. After sitting with her for what seemed like forever the transaction still needed authorization and no one in the branch could authorize because it's over their limit, apparently only one person is able to override the limit and that person happened to not be available. Then after 3 more consultants tried to assist in vain I was advised to call my banker, the same one who's never reachable. After spending an hour and half I left the bank without being assisted and given a dead end solution. I rue the day I ever considered using this bank, their service has been ****py from day 1 and I will never ever make the same mistake again even if they become the only bank in the country!!! I'm disgusted at the lack of customer service displayed by this bank!!!!!