1 reviews | Active since Aug 2016

11 Aug 2016, 09:57

Disgusting waiting periods for cards

<p>I ordered my VISA card in February 2016 and I am still waiting for my so called "prestige banker" to have it sorted after numerous visits and phone calls. It is now August 2016!!! How long does one have to wait? I am going to be forced to move banks. This is just absolutely painfull.</p> <p>My husband also urgently needs a VISA card and he will not go through Standardbank if it means waiting for months on end. Bankers just dont understand what its like to work in rural parts of SADC countries were access to money is problematic and one can only rely on that VISA card or pray that other foreign banks will accept your debit card :(</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Aug 2016, 12:06
Official

Good day Tammy Burton

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply16 Aug 2016, 12:51
Official

Dear Tammy Burton

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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