Disgusting & Very Unhelpfull Service

I have had numorous problems with Standard Bank. My issues are as follows: 1: They charged interest twice on the same day various times and different amounts. 2: They been charging me for statements that i have NEVER recieved since being with them. 3: They debited R99 from my account for a Vodacom Shop purchase. 4: R100 service fee was deducted every month that i was never made aware of when opening the account.

I went into the Standard Bank Canal Walk Cape Town branch to find out what was going on. And to my amazment the woman that helped me didnt know what she was doing or what i was explaining to her that she had to go to the branch manageress 3 times for help. The manageress eventually came over to me and was EXTREMELY unpleasant, short off and had no interest in my situation what so ever that after 5 or so minutes she just walked away while im standing there still trying to sort the problems out. With issue 1 they couldnt explain the issue and didnt bother trying to solve it. With issue 2 all they told me was that they send out the statements, so it must be a post office fault. So that was thier excuse with that problem. Also never bothered to find out what was going on with that. With issue 3, they told me that i must have made a purchase at Vodacom. I am CELL C i have no need to go to Vodacom. Again they never bothered investiagting.

With issue 4, they called the Customer Service line and i spoke to a guy over the phone. He told me that he will be stoping the monthly fee of R100 so i can be able to bring my account to a zero balance. I was happy about that, until it came to month end when lo and behold R100 was deducted from my account once again. My account is now R828 in arrears as i cannot afford to make such large payment. I also do not have my own transport so it is not always possible to get to a branch. My hands are up in the air and i feel that the only option i have left now is to be handed over for blacklisting and i really do not want that. ive requested numorous call backs on their website and send numorous emails to the customer service email addres, and i get nothing back. Its been 4 months in total ive been struggling with this.