zN
zama N

1 reviews | Active since Apr 2014

21 Apr 2021, 11:32

Disgusting treatment of retrenched cardholders

I was retrenched last year March and found it hard to get employment even though I am a professional.

All my professional life I have banked with standardbank. but disappointed as to how they have treated me when I had no money.

I made a call to them in November and told them of my financial situation and told them I will try and make small payment as I was no longer employed. made payment in December last year of my full installment. 3 months of none payment with no contact my account has been handed over to attorneys. I however have a credit card with ABSA bank and they also last received payment from me in December they were happy to accept my payment arrangement moving forward and wished me well in the new job I have just gotten after a full year of unemployment.

I was good enough to standard bank when I had money when I didn't I was just a useless card holder. I have never been so humiliated and disgusted with level of care and communication from this bank.

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Replies (1)
Standard Bank
Standard Bank's reply22 Apr 2021, 00:39
Official
Hello Zama, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
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