Disgusting treatment of Elderly

Someone has to speak on behalf of the elderly. My client had ***** committed on her Standard Bank account. She has been for over a month trying to get this sorted out with Standard Bank. She gets shuffled from one person to another, gets told over and over again it should be sorted the next day and yet nothing at all ever happens. I find this utterly disgusting when she had been a customer of Standard Bank for over 30 years. Unbelievable how unhelpful and uninterested this bank seem to be. She has nothing left and after more than a month no answers from Standard Bank........