Disgusting standard Bank

Standard Bank is an absolute nightmare to deal with. Any visit to the branch is never under 2 hours, and that's with making a scene. Those that sit patiently can wait well over the two hours. My issue at this moment, I noted suspicious behavior on my account on 27th July. I called the bank, they said they would have to cancel my card, a new one would take 5 - 7 days, or I could go to the bank and get a temporary, but who has two hours to spare to do that... they assured me all other access to my bank would continue as normal. But that is not the case...my app is blocked, and am not receiving any notifications regarding my monthly debit orders etc.... They said I would receive a sms with reference no. That has not happened.... they would get back to me within 24 hrs...no surprise there...that's not happened. I am literally not able to access ANY MONEY of mine for 5 - 7 working days.... how can that be right ????