Disgusting Services from Standard Bank

<p>I have done an online enquiry with Standard bank last month sometime. Being with the for 11 years they were my first option. No one had contacted me. Then I had decided to go to other institutions. I did not know that this would effect my rating as I have never app**** for a loan before. Two weeks later standard bank calls me to do an online application. I went through the entire process only fopr them to tell me it has been declined as I have made too many enquiries elsewhere. I did tell the consultant that I only did that as Standard bank has been taking forever to get back to me . I then contact the complaints resolution centre. Amira Khan who apologised for the bad service and had asked that I go into the branch and ask them to motivate for me to get a loan. I went to the branch at Sanlam Centre Pinetown. The Bank Consultants are really unprofesional and had disregard for us sitting there for hours on end. They had been just taking in random people that skipped the waiting queue and also werent at their desks most of the time. They also made phone calls to each other trying to find out what to do and how to use the programs when they were stuck. I waited for 3 hours on end, when I had spoken to a lady I assume is the manager or supervisor of some sort who seemed the only person interested in helping. She had then referred some people to other consultants so that the queue became smaller. I waited 3 hours in the queue and was then attended to by Nelly Shozo a consultant at standard bank. She wasn't helpfull at all. She hadn't even processed my application and had asked me to come back in 6 months as I am only permanant for 3 months. I had then told her during my conversation with the consultant during the online application she had not mentioned that I needed to be 6 months permanant. I had justvwasted my time going to the bank. Nelly didn't seem to care and just said I must come back later. I am disgusted by the pathethic service I have recieved from Standard Bank and am going to be closing my account with them. Being with them for 11 years I would have thought that from my relationship with the bank they would take that into consideration. But I was wrong. I wasted my time, money and phonecalls on these uselesss bunch of people. I will not recommend Standard bank to anyone. Their service is terrible.</p> <p> </p> <p> </p>