Disgusting services

I put in a review on the 1st Of March was promised a refund from the first to this date no refund process, I am following up daily with a agent by the name of Hlapane Serame , he keeps saying it was processed on the 16th today is the 22nd and still no money in my account, how disgusting is this kind of treatment towards a customer. There is tons of complaints of this nature on Hello peter and facebook yet the level of service doesnt get any better. I want my money back thats it!