Disgusting Service with no resolution and rude advisors

<p>I used to have a Standard Bank account 7 years ago which I have paid off.For the past 5-6 years I have been getting calls and text messages saying I owe them.I have always said to them I dont owe Standard Bank.Today,the 17th of Feb 2017 I got another text saying a trace alert has been placed on me, so I call the number to find out what `s going on and im told AGAIN that I owe Standard Bank and I must contact Standard Bank to fix my problem.I called Standard Bank and they passed me from pillar to post for 2 hours cause apparently this is an issue I need to solve with the people that have sent me the text message.Disg usted , upset and revolted is an understatement to how I am feeling.I spoke to a total of 4 advisors , the last advisor TSAKANE was EXTREMELY RUDE and told me not TO TREATEN HER ABOUT LAYING A COMPLAINT.This is an appaulin g comment to be made by a customer service advisor, extremely appauling.I then asked her to speak to a Manager, she rudely responded that she will "try" to find a manager and placed me on hold.A few seconds later she came back to me and told me that all Team Leaders and Managers are in a meeting.How can all leadership in a call centre go to a meeting???What type of customer service environment are you guys running there?? I know she might have been lying however I am utterly disgusted with the treatment,service and non-accuracy of the information that I am being provided with.This is very disappointing, I wonder how this matter is going to get resolved, all faith has now been lost in YOU, STANDARD BANK.This by far has been my WORST CUSTOMER EXPERINECE to date.The level of negativity,rudeness and unwilling to assist from TSAKANE is utterly DISGUSTING.</p>