DISGUSTING SERVICE! THEY REALLY DON'T CARE ABOUT THEIR CLIENTS! THEY ARE *******!!

Item: Standard Bank
Rating: 1
Author: CARLA C

Standard Bank has literally been *****ing money from my account. Unauthorized debits order going through on the wrong date for my vehicle finance.

They have been debiting me for a garage card I stopped using in 2014 and I don''t even possess the damn card. Garage cards have an expiry date, therefore a renewal of one should require an authorized signature which they certainly did not get from me. They have been debiting my account every month with R50.00 since 2014 to current date and I don't possess such card! I have logged a complaint via email to their *** yesterday and I phoned customer care to report this ....now the waiting game begins.

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Replies (1)

Standard Bank's replyOfficial

22 Jul 2021, 02:39

Hello Carla

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply22 Jul 2021, 02:39

Official