IW
Ian W
1 reviews | Active since Jul 2021
28 Jul 2021, 13:27
Disgusting Service : Standard Bank/Autoserv
I am disgusted in the service provided by Standard Bank/Autoserv.
I purchased prepaid electricity using my Standard Bank app and in error I purchased the incorrect amount. Standard Bank/Autoserv is now wanting to charge me R600 to complete a refund of R1500...this is ****************!
I requested it to be escalated and I have yet to hear from them...this is no way to treat your customers.
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Standard Bank's replyOfficial
29 Jul 2021, 00:04Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply29 Jul 2021, 00:04
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)