Disgusting service Standard Bank Business banking

I would like to express my utter disgust with service from Standard bank Business. I requested signed bank statements from them through the business banker and 7 days later no response except an auto reply to say they are busy. I had to go physically to the bank two days later to request stamped bank statements . To my utter surprise I was told I will not get them at that moment. I was given a reference and to expect them in two days. Why one cannot get stamped bank statements at that moment boggles my mind. Especially when you can not access them on the internet for the period I wanted. Whats the purpose of asking me to go to the bank then. Fast forward two days letter, I receive the statements and they are not stamped. It is the same unstamped statements that I can download myself on internet banking and it does not make sense why someone told me to wait for two day for statements I can get myself. In fact I had the unstamped statements at the time. I responded to the email with the unstamped bank statements and two days later still no response. I am a small business and needed the statements for a compulsory registration but this is now in jeopardy because of such unprofessionalism. I am still not sure when I will get them. I will have to go back to the bank on Saturday maybe. I still do not understand why it is difficult to get such simple things in this digital era