lA
lakin A

1 reviews | Active since Jul 2010

09 Aug 2016, 06:38

Disgusting Service Standard Bank!

<p>How is it possible that I have not received any feedback from a large multinational corporate in a month?! I have sent emails (29 July, 20 July, 2 July, 30 June, etc.) and not to mention my telephone calls. It has been almost 2 months, and all I need is a Cessionary Letter to cancel my current Life cover with another provider has I have taken cover with another provider. All the relevant documentation was emailed. This is unacceptable! Everyday that you delay on following up on me, you are costing me money.. In these strenuous economic times, that is NOT what you want to provide your clients.</p> <p> </p> <p>My home loan account number is ********** 61, kindly do your jobs and assist! </p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply10 Aug 2016, 11:20
Official

Good day Lakin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply15 Aug 2016, 11:48
Official

Good day Mr Arendse

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

***

********** (fax)