DISGUSTING SERVICE RECEIVED FROM STANDARD BANK CARD DIVISION

I have received the worst possible service from Standard Bank card division. My husbands bakkie was broken into early hours of Friday morning and as soon as we saw what had happened we phoned the card division to cancel my husbands cards. Now never mind the whole trauma of having gone through the break in, we went to the shops and wanted to use my card and my card, without my authorisation had been cancelled. I phoned the card division and they kept me holding for what seemed like ages, then hung up and I had to phone back again. Someone assisted me and said my card had been re-activated. I later went to the shops and did shopping only to get to the till and my card was declined due to technical error. I again had to phone the card division and after wasting my airtime and 3 calls later, I eventually asked them to phone me back and the lady that had originally cancelled my card in error said that she did not realise that my card was linked to my husbands account as I have signing power. But how does one make that kind of mistake in banking!!!! She then promised me that as my card was cancelled less than 24 hours ago that she had re-activated my card and it would work. So I went to Pick n Pay to do shopping and guess what, my card was declined, again due to technical error. My husband then went into the branch the next day and I spoke to a consultant on the phone and he checked my account and said that my card was not active so he "activated" my card. The bottom line is that my card is still not activated and I have been charged bank fees for having to do a cardless withdrawal and no one can seem to help me. I would like a new card issued and the fees reversed - PLEASE HELP!!!!!