Disgusting Service Provided. Unhappy customer

Hi my name is Lisa Juthan, I am discussed with the level of service received from standard bank. I started a new job at the middle of June 2018, I received my first salary on the 27th of July 2018 which was paid into my standard bank account, however that account was closed without notification, so i went to standard bank and they advised me my account was closed and the money would be sent back to my company which firstly did not happen, then i went back to the bank and asked if they can open a new account and transfer my funds to the account, they then advised me to wait until they can locate my money and they asked me to get the TRACE number from my Payroll administration which I did and provided it to standard bank, then i was told they will resolve the issue by me opening a new account and they will transfer my funds due to me. I have been waiting since the 27th of July 2018 till today the 14th August 2018 and still no joy from standard bank and their managers at the phoenix plaza branch, Durban north branch and Durban central branch. I really am very disappointed and put off by the level of service offered by a bank like standard bank, knowing I have a family and I have debts that are unpaid, its almost a month now, Can I please have some assistance. I do not know what else to do.