DISGUSTING SERVICE ONCE AGAIN FROM STD BANK

On Wed I tried to withdraw funds at the Std Bank inside Makro Strubens Valley. It did not dispense the money but came up with a technical error and went off-line. I remained at the machine until it came back on-line & tried to withdraw a smaller amount - which amount it dispensed. I kept both of the slips reflecting that the first withdrawal was requested but R0.00 cash dispensed. After 24 hrs & no reversal to my account I emailed my complaint to [Email Removed] together with proof of my receipt. I got the automated response to advise me that someone would contact me in 24 hrs (not heard a thing)!! I then phoned customer care & was advised that I needed to drive back to the ATM in Makro & provide Std Bank with Std Bank's own ATM serial number!! I refused to do so as I advised them that I had proof that no money was received by me on the slip. Needless to say I was not allowed to speak to a supervisor (as they were busy) and after 38 minutes of standing my ground eventually received a reference number & was advised that someone in \back office"would contact me on an urgent basis. Sure thing! Six hours later - no call. What a shock! The usual shocking service!"""