Disgusting service once again.

I called on Sunday 18 Oct 2015 to reverse 2 debit orders in my account, agent took all my details and said to me they have been reversed and I will wait 24 hours.It happened it was an empty promise.I called today and I spoke to one of the agents EMPLOYEE A215309,she said to me there's something the other agent didn't do so she was going to do it.I asked to speak to a TL at 09h21 and I was told they are in a meeting until 10am.Agent took my contact number and promised I will be called at 10am.I waited and at 10h46 I called again spoke to a man and asked for a TL and he said I must hold.He came back and told me he just walked out.I asked for the Supervisor,not available and I ask for someone higher than the Supervisor,the last agent I spoke to said to me its HR and its impossible I speak to them.I ended the call and up until now at 13h42 nobody has returned my call at Standard bank.Is there even somebody that cares at STD Bank,I ask.What kind of service is this that I am getting??? Am I a low value customer or what??? How many times do they have to apologise for all the mistakes they have done,errors,rudness and unprofessionalism??? I spend money calling them with NO HELP ALWAYS.