SB
SETH B
1 reviews | Active since Oct 2013
06 Aug 2021, 09:41
Disgusting Service on a Funeral Plan
My life partner had funeral cover through Standard Bank. He passed away and the policy was to be paid out in 24 - 48 hours. It is now 6 days later and we still have not received the payout. We have had to reschedule his cremation 3 times already due to the incompetence of Standard Bank. They do not answer their phones when we call and we have to physically go to the branch who tells us to simply wait. Absolutely disgraceful.
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Standard Bank's replyOfficial
06 Aug 2021, 23:40Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply06 Aug 2021, 23:40
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***