Disgusting service levels from Standard Bank ***** department

<p>I reported a ***** incident on my credit card in May and was re-issued with a new credit card on 31 May 2016 at the Sandton branch - the service levels were shocking. Manager stands around, talking to her "colleagues" yet has no cognisance of the growing queues with only 2 service consultants servicing the clients. I collected my card and on 5 June had another ***** incident on my new credit card (a purchase made in an online gaming store). I called in to stop the credit card immediately for the second time. The consultant who assisted me had stopped the incorrect card. He stopped my cheque card instead of my credit card. This consultant is clearly not cut out to work in a ***** department. He has blocked my cheque card which leaves me with no access to my funds or to internet banking as this card is used to log in. I want hinm held accountasble for this! This is clearly someone who cannot do his job. No efforts from Standard Bank made in this regard to speed up the process either. If my credit card is compromised again then Standard Bank needs to refund me beause their consultant cannot stop the correct card.</p>