DISGUSTING SERVICE FROM STANDARD BANK INSURANCE

Wednesday 30 Sept we noticed that the bathroom wall and floor was wet. We called Standard Bank Insurance, a plumber was sent out and he informed us that it could be the toilet but we should get a second opinion. We then noticed that it was a pipe leak in the wall and contacted the insurance company back as we were advised by the previous plumber. We made numerous calls to the company and they told us that they would send someone out the next day, which they never did. We then contacted them back and informed them that we will be contacting Hello Peter as the leak then spread to the bedroom wall and floor. They eventually sent someone out the Friday afternoon and said that they will need to come back the next day. The problem is getting worse as I am having to soak up the water with towels and it seems that the Insurance company is uninterested even though this would be the first claim we have made.