Disgusting service from Standard Bank Home Loans Dept

In October 2017 I sold my home and cancelled a fair size mortgage bond with Absa Bank. I am self employed and work from home. I have now app**** for a much smaller bond from Standard Bank Home Loans Dept on a house I have made an OTP on. I have supp**** them with all the information they required including certificates from my auditors verifying my income. It appears their bond department has no idea on how to handle some one working from home. They have turned down my application down even though I qualify for the loan. I have had an account with Standard Bank for many years and they have never had a problem with my account. It appears their staff is unqualified to do their jobs and has no business sense at all.