Disgusting Service from Standard Bank *****

I would just like to say that your ***** investigation department is disgusting. They have no clients service. I have spent 3 days phoning to find out what is happening with my ***** cause that was opened on the 1 June 2019. To date they have not contacted me about it and keep on shoving me around telling me some will contact me. I’m at the bank this morning at they are doing to the same to the employee at the bank trying to help me get answers. My debit orders have bounced this month because the money was supposed to be put back. Then I still get charged because of your mistakes and insufficient service. What happened to me was not my fault and further more why was I not alerted to money being taken out? FNB alerts their clients on any activity ????????