DISGUSTING SERVICE FROM STANDARD BANK ***** DEPARTMENT

Ofentse who is the investigator at the ***** department froze my business account without any explanation as to why it’s being frozen . I spent the whole day yesterday calling their team and being passed around with empty promises and call backs . I spoke to a team leader called noloyiso bekezulu who TRIED to assist me after having to shout as I was honestly annoyed at the time as I’ve been explaining the same thing the whole day . She then confirmed that they have received confirmation letter from FNB to release the funds which were deposited into my account (reason for Standard Bank to freeze my account ) . Today I’m still facing the same thing of calling the ***** department without getting any help . I’m supposed to have paid my workers today and it seems like Standard Bank is not bothered even though they are the once who froze my account without any explanation and now I’m told to contact FNB myself . I’m not a FNB client and I’ll call them and say what when they have done their part by confirming verbally and by email to release my money as their client confirmed with them that the transaction is legit . DISAPPOINTED AND DISGUSTED BY THE SERVICE I HAVE RECEIVED FROM STANDARD BANK . they have definitely lost me as a client ( not that they care )