Disgusting service from Standard Bank

I am deeply disappointed in the service received from Standard Bank for the past 6 months. I was retrenched in November last year in which I activated my insurance that is linked to my Standard Bank credit card. The insurance payment was processed for 6 months however the credit card department continued to harass me for payment for the past 6 months to a point whereby they have handed me over. I am currently unemployed and elected to have insurance to cover to these instances. What exactly is the point in me paying extra for MANY years for this option and this is the result? Even though the insurance payment was made, the credit card department still proceeded to seek legal action. Bear in mind, the insurance linked to my credit card is with Standard Bank. Countless calls and branch visits has not resolved my issue. Standard Bank, you seriously need to do better. Your service is beyond disgusting.