Disgusting service from Standard Bank

As a Prestige client with a supposed personal banker by the name of Nonthokozo whom I have never had any contact or interaction with , i went into the bank on the 2nd of June to apply for a bond. A very unhelpful woman with an obnoxious attitude by the name of Latoya had me fill the forms out there and then despite me telling her on numerous occasions that I could not remember all the relevant figures offhand. She then submitted my forms to this invisible personal banker of mine whom to date has never contacted me with regards to my bond application. Disgusting service from Standard bank given im holding my account with them for over 20 years!!! Needless to say I will definitely be moving my account!!