AN
Alston N
1 reviews | Active since Feb 2025
21 Feb 2025, 12:05
Disgusting Service from Business Bankers
Standard bank emailed me in 2024 with regards the KYC updated. I informed via email that the code they sent does not work. no reply from standard bank, I've been emailing them since December no reply - The business banker Motlalepula Molefe doesn't even reply with I received you email. After non stop emailing eventually Hans call me on 20 Feb 2025 and ask me to submit documents that they bank already has, as its the same docs we gave the business banker who open our account. I've email the Doc to Hans and Nicole, and yes my account is still blocked. Note that when I spoke to Hans he mentioned that they had a problem with the codes that didn't work. YET THE BANK STILL BLOCKED MY BUSINESS ACOUNT FOR MORE THAT A WEEK NOW.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Feb 2025, 12:27Dear Alston,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2025, 12:27
Official
Dear Alston,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
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Alston N's updateReviewer Update
21 Feb 2025, 13:24See that's the problem for over a week you have been saying the same thing , yet you don't reach out, you don't fix the problem. Only email I received back was from Nicole's automated reply saying she on leave till the 24th.
AN
Alston N's update21 Feb 2025, 13:24
Reviewer Update
See that's the problem for over a week you have been saying the same thing , yet you don't reach out, you don't fix the problem. Only email I received back was from Nicole's automated reply saying she on leave till the 24th.
AN
Alston N's updateReviewer Update
21 Feb 2025, 16:22Clearly its not as yet still no feedback.
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Alston N's update21 Feb 2025, 16:22
Reviewer Update
Clearly its not as yet still no feedback.
Standard Bank's replyOfficial
21 Feb 2025, 16:39Dear Alston
Our team has escalated this matter to the Business Banking team and its currently receiving our attention.
We will be in touch with further feedback once received from the respective team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
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Our team has escalated this matter to the Business Banking team and its currently receiving our attention.
We will be in touch with further feedback once received from the respective team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2025, 16:39
Official
Dear Alston
Our team has escalated this matter to the Business Banking team and its currently receiving our attention.
We will be in touch with further feedback once received from the respective team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team has escalated this matter to the Business Banking team and its currently receiving our attention.
We will be in touch with further feedback once received from the respective team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Feb 2025, 17:22Dear Alston,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply21 Feb 2025, 17:22
Official
Dear Alston,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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