DISGUSTING SERVICE FOR A PAYING CUSTOMER.

We had a geyser burst and Standard bank is not willing to assist. We pay homeowners insurance every month, They keep on sending the manufacture out but the manufacturer of the geyser advised Standard bank need to send out a contractor to open the roof for them to install the new geyser. This has been and endless nightmare to even get to speak to a Standard bank consultant. We visited Standard Bank Blue Route and Cape Town branch. We need an contactor from Standard bank to open the roof to get the manufacturer "kwikkot" to install the new geyser. It has almost been 4 weeks and no luck in getting this done. We've spent so many time and money making calls out to Standard bank. I really think Standard bank will notice us when we stop paying our bond.