KK
Kris K
1 reviews | Active since Aug 2023
25 Aug 2023, 00:05
Disgusting service, FICA nonsense
So I am currently abroad and transferred a pinch of money to myself so I could survive. My account has been blocked, Money sent back to standard bank and now is no where to be seen. After almost a week of phoning internationally and being messed around… been given false numbers from customer service to emailing mulktioke emails with no response. Standard bank expect me to climb on a plane and go to my nearest branch with proof of ID so that I can unblock my accounts and access my own money!! I be have been a loyal client for over 15 years and woth no warning this has happened.
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
25 Aug 2023, 07:40Hi Kris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 07:40
Official
Hi Kris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
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Kris K's updateReviewer Update
25 Aug 2023, 08:54I am not putting any information directly on an open platform!! A personal banker can email me on: *** or phone me on: ***
KK
Kris K's update25 Aug 2023, 08:54
Reviewer Update
I am not putting any information directly on an open platform!! A personal banker can email me on: *** or phone me on: ***
Standard Bank's replyOfficial
25 Aug 2023, 09:01Hi Kris
Thank you.
We will get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you.
We will get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 09:01
Official
Hi Kris
Thank you.
We will get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you.
We will get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
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Kris K's updateReviewer Update
25 Aug 2023, 09:19May I know when and who is going to contact me?
KK
Kris K's update25 Aug 2023, 09:19
Reviewer Update
May I know when and who is going to contact me?
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Kris K's updateReviewer Update
25 Aug 2023, 09:55👍🏼
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Kris K's update25 Aug 2023, 09:55
Reviewer Update
👍🏼
Standard Bank's replyOfficial
25 Aug 2023, 10:00Hi Kris
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 10:00
Official
Hi Kris
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Aug 2023, 10:39Hello Kris
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 10:39
Official
Hello Kris
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
KK
Kris K's updateReviewer Update
25 Aug 2023, 17:07So it’s the end of business day and no communication from Standard bank to the email address and cellphone number I provided.
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Kris K's update25 Aug 2023, 17:07
Reviewer Update
So it’s the end of business day and no communication from Standard bank to the email address and cellphone number I provided.
Standard Bank's replyOfficial
25 Aug 2023, 17:14Dear Kris
Thank you for writing back to us .
Please note that we will request our team to get back to you.
We will be in touch with further feedback.
Thank you for writing back to us .
Please note that we will request our team to get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 17:14
Official
Dear Kris
Thank you for writing back to us .
Please note that we will request our team to get back to you.
We will be in touch with further feedback.
Thank you for writing back to us .
Please note that we will request our team to get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
KK
Email: ***
Cell: +***
Kris K's updateReviewer Update
25 Aug 2023, 17:25Email: ***
Cell: +***
KK
Kris K's update25 Aug 2023, 17:25
Reviewer Update
Email: ***
Cell: +***
Standard Bank's replyOfficial
25 Aug 2023, 17:28Dear Kris
Thank you for the details.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 17:28
Official
Dear Kris
Thank you for the details.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
KK
Kris K's updateReviewer Update
28 Aug 2023, 17:35Still as of today no feedback from Standard bank!
KK
Kris K's update28 Aug 2023, 17:35
Reviewer Update
Still as of today no feedback from Standard bank!
Standard Bank's replyOfficial
29 Aug 2023, 07:29Hi Kris
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 07:29
Official
Hi Kris
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
KK
Kris K's updateReviewer Update
29 Aug 2023, 09:1020 phone calls and 26 emails later, being stuffed around being told to go to this department and that department… I’m sick and tired now of Standard bank giving me the runaround and not giving me solutions.
KK
Kris K's update29 Aug 2023, 09:10
Reviewer Update
20 phone calls and 26 emails later, being stuffed around being told to go to this department and that department… I’m sick and tired now of Standard bank giving me the runaround and not giving me solutions.
Standard Bank's replyOfficial
29 Aug 2023, 10:06Hi Kris
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
Standard Bank's reply29 Aug 2023, 10:06
Official
Hi Kris
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
KK
Kris K's updateReviewer Update
05 Sept 2023, 07:13Good day
It has been two weeks now, what number am I in the queue?
It has been two weeks now, what number am I in the queue?
KK
Kris K's update05 Sept 2023, 07:13
Reviewer Update
Good day
It has been two weeks now, what number am I in the queue?
It has been two weeks now, what number am I in the queue?
Standard Bank's replyOfficial
05 Sept 2023, 07:51Good Day Kris
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2023, 07:51
Official
Good Day Kris
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***