NN
Nats N
1 reviews | Active since May 2024
31 May 2024, 15:45
DISGUSTING SERVICE
0 communication available. I have been with Standard Bank for over 20yrs and the day that I need to actually talk to someone- nobody is available- I have tried more than 1 department- managers, branch managers, complaints etc..... it's like an empty void that collects money from us and gives nothing
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 May 2024, 16:24Dear Nats
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 May 2024, 16:24
Official
Dear Nats
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Jun 2024, 12:39Dear Nats
When our team tried to reach you, the call was disconnected.
Please let us know when it would be most convenient to call you back.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
When our team tried to reach you, the call was disconnected.
Please let us know when it would be most convenient to call you back.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jun 2024, 12:39
Official
Dear Nats
When our team tried to reach you, the call was disconnected.
Please let us know when it would be most convenient to call you back.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
When our team tried to reach you, the call was disconnected.
Please let us know when it would be most convenient to call you back.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
NN
Nats N's updateReviewer Update
03 Jun 2024, 09:38you are welcome to call back- but please know that if me giving you my ID number, and you phoning me on my personal cell phone is not enough information to identify me, I will not be logging onto my account or providing you anymore personal details- how am I to know that you are Standard Bank when you phone when you don't even know my full name? I gave you my complaint number- surely in this day and age you can track me down?
NN
Nats N's update03 Jun 2024, 09:38
Reviewer Update
you are welcome to call back- but please know that if me giving you my ID number, and you phoning me on my personal cell phone is not enough information to identify me, I will not be logging onto my account or providing you anymore personal details- how am I to know that you are Standard Bank when you phone when you don't even know my full name? I gave you my complaint number- surely in this day and age you can track me down?
NN
Nats N's updateReviewer Update
03 Jun 2024, 09:58please do- I have since been speaking to account manager, manager of the account and another delegated party from your bank and none of them are helping me at all. It's unreal to be treated like this
NN
Nats N's update03 Jun 2024, 09:58
Reviewer Update
please do- I have since been speaking to account manager, manager of the account and another delegated party from your bank and none of them are helping me at all. It's unreal to be treated like this