Disgusting service

All the other reviews have now confirmed that there has been a problem with duplicate transactions this past weekend. Why then, has Standard Bank not contacted us or made some kind of media release to put their clients mind at ease. I have 4 transactions which have been duplicated so imagine my frustration when I try to call and I can't get help anywhere. I do not have the time (and now the money also) to hang around on a call the whole day to listen to stupid on hold music. As a prestige customer I expect better treatment, what do I pay all those bank charges for???? Actually as any type of customer, we deserve an apology and a "it is being sorted out" at least. This is pathetic customer service and an incident which makes me want to change banks.