Disgusting Service

Terrible Service, no probing for information, jumped to his/her own conclusion. No engaging to try and establish my need and assist accordingly. I feel I was literally treated like a SKIP button. What makes it worse is that your call pbl call Centre is closed so I have to communicate via email, where as each email has a turn around time of 48-72 hours. I feel that Sue-Wayne has wasted 6 days of my time. the initial 3 days I waited for a response and now another 3 days I have to wait for another response. Pathetic Service to say the least.