AP
Angelique P
1 reviews | Active since Sept 2019
16 Aug 2025, 06:58
Disgusting Service
I am absolutely disgusted by the response I received from Standard Bank on 11 August 2025 Case Number ***1. I clearly asked if a bank official could accompany me to the hospital as my mother has blood clots in her leg and is a bid confused. She is unable to come into the branch as she is in hospitaal (Stellenbosch Hospitaal at the time) and has been transferred to Sonstraal Transitional Care Unit in Paarl and will be for +-6 months. I need to pay her PEP Stores account and was enquiring about getting General POA on her account as I am her daughter. I previously worked in a bank and this response without any empathy telling me to get my mother into the branch is absolutely disgusting!! But for your white private bank clients you do the most!!
Helpful (0)
Replies (21)0
Replies (21)
Standard Bank's replyOfficial
16 Aug 2025, 08:55Dear Angelique,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peterít Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peterít Team ***
Standard Bank's reply16 Aug 2025, 08:55
Official
Dear Angelique,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peterít Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peterít Team ***
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Angelique P's updateReviewer Update
16 Aug 2025, 09:26I want to know when feedback will be provided.
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Angelique P's update16 Aug 2025, 09:26
Reviewer Update
I want to know when feedback will be provided.
Standard Bank's replyOfficial
16 Aug 2025, 13:10Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply16 Aug 2025, 13:10
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
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Angelique P's updateReviewer Update
16 Aug 2025, 19:40Please contact me at 8am tomorrow morning on ***
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Angelique P's update16 Aug 2025, 19:40
Reviewer Update
Please contact me at 8am tomorrow morning on ***
Standard Bank's replyOfficial
17 Aug 2025, 09:07Hello Angelique,
Thank you for getting back to us.
Our team will contact you on the next business day are requested.
Kindest regards,
Standard Bank Hello Peterít Team
***
Thank you for getting back to us.
Our team will contact you on the next business day are requested.
Kindest regards,
Standard Bank Hello Peterít Team
***
Standard Bank's reply17 Aug 2025, 09:07
Official
Hello Angelique,
Thank you for getting back to us.
Our team will contact you on the next business day are requested.
Kindest regards,
Standard Bank Hello Peterít Team
***
Thank you for getting back to us.
Our team will contact you on the next business day are requested.
Kindest regards,
Standard Bank Hello Peterít Team
***
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Angelique P's updateReviewer Update
18 Aug 2025, 08:19It is 8.19 and I am still waiting on a call
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Angelique P's update18 Aug 2025, 08:19
Reviewer Update
It is 8.19 and I am still waiting on a call
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Angelique P's updateReviewer Update
18 Aug 2025, 09:27I am still waiting on your call. What kind of service is this? But if I was a white person my case would have been sorted
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Angelique P's update18 Aug 2025, 09:27
Reviewer Update
I am still waiting on your call. What kind of service is this? But if I was a white person my case would have been sorted
Standard Bank's replyOfficial
18 Aug 2025, 11:14Although we attempted to contact you, we were unfortunately unable to reach you.
Kindly let us know a suitable time for a follow-up call, or alternatively, provide an additional contact number where we may reach you more easily.
We look forward to hearing from you.
Kindly let us know a suitable time for a follow-up call, or alternatively, provide an additional contact number where we may reach you more easily.
We look forward to hearing from you.
Standard Bank's reply18 Aug 2025, 11:14
Official
Although we attempted to contact you, we were unfortunately unable to reach you.
Kindly let us know a suitable time for a follow-up call, or alternatively, provide an additional contact number where we may reach you more easily.
We look forward to hearing from you.
Kindly let us know a suitable time for a follow-up call, or alternatively, provide an additional contact number where we may reach you more easily.
We look forward to hearing from you.
AP
Angelique P's updateReviewer Update
18 Aug 2025, 11:22*** THIS IS MY DIRECT NUMBER!!!! I AM WAITING ON YOUR CALL
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Angelique P's update18 Aug 2025, 11:22
Reviewer Update
*** THIS IS MY DIRECT NUMBER!!!! I AM WAITING ON YOUR CALL
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Angelique P's updateReviewer Update
18 Aug 2025, 13:01I am absolutely disgusted by your pathetic service! No one has contacted me on the number provided. Is this the type of service you provide to your coloured and black customers? ABSOLUTELY NO SERVICE FROM THIS PATHETIC BANK
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Angelique P's update18 Aug 2025, 13:01
Reviewer Update
I am absolutely disgusted by your pathetic service! No one has contacted me on the number provided. Is this the type of service you provide to your coloured and black customers? ABSOLUTELY NO SERVICE FROM THIS PATHETIC BANK
Standard Bank's replyOfficial
18 Aug 2025, 16:18Thank you for allowing us the opportunity to assist with your matter.
We truly appreciate your engagement and the time taken to speak with us.
As discussed during our recent telephone conversation, we kindly request the account holder’s ID number in order to escalate the matter and ensure you receive the appropriate support.
We look forward to your response and remain committed to resolving this issue efficiently.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate your engagement and the time taken to speak with us.
As discussed during our recent telephone conversation, we kindly request the account holder’s ID number in order to escalate the matter and ensure you receive the appropriate support.
We look forward to your response and remain committed to resolving this issue efficiently.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2025, 16:18
Official
Thank you for allowing us the opportunity to assist with your matter.
We truly appreciate your engagement and the time taken to speak with us.
As discussed during our recent telephone conversation, we kindly request the account holder’s ID number in order to escalate the matter and ensure you receive the appropriate support.
We look forward to your response and remain committed to resolving this issue efficiently.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate your engagement and the time taken to speak with us.
As discussed during our recent telephone conversation, we kindly request the account holder’s ID number in order to escalate the matter and ensure you receive the appropriate support.
We look forward to your response and remain committed to resolving this issue efficiently.
Kindest regards,
Standard Bank Hello Peter Team
***
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Angelique P's updateReviewer Update
18 Aug 2025, 17:36Gertruida Hendricks ***
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Angelique P's update18 Aug 2025, 17:36
Reviewer Update
Gertruida Hendricks ***
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Angelique P's updateReviewer Update
18 Aug 2025, 17:36Thank you for your call
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Angelique P's update18 Aug 2025, 17:36
Reviewer Update
Thank you for your call
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Angelique P's updateReviewer Update
20 Aug 2025, 09:59Good day,
I would like feedback on my complaint. Please contact me directly ***. It has been brought to my attention by my mom's cousin that she needed to update her Fica. Apparently the sms was sent to the cousins contact number with I am extremely concerned about. I am waiting for her to forward me the sms in order for me to email it to you.
I would like feedback on my complaint. Please contact me directly ***. It has been brought to my attention by my mom's cousin that she needed to update her Fica. Apparently the sms was sent to the cousins contact number with I am extremely concerned about. I am waiting for her to forward me the sms in order for me to email it to you.
AP
Angelique P's update20 Aug 2025, 09:59
Reviewer Update
Good day,
I would like feedback on my complaint. Please contact me directly ***. It has been brought to my attention by my mom's cousin that she needed to update her Fica. Apparently the sms was sent to the cousins contact number with I am extremely concerned about. I am waiting for her to forward me the sms in order for me to email it to you.
I would like feedback on my complaint. Please contact me directly ***. It has been brought to my attention by my mom's cousin that she needed to update her Fica. Apparently the sms was sent to the cousins contact number with I am extremely concerned about. I am waiting for her to forward me the sms in order for me to email it to you.
AP
Angelique P's updateReviewer Update
20 Aug 2025, 10:23She gave me this complain number ***6. She said she received the sms yesterday. I want her number removed from my mother's account!!!
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Angelique P's update20 Aug 2025, 10:23
Reviewer Update
She gave me this complain number ***6. She said she received the sms yesterday. I want her number removed from my mother's account!!!
Standard Bank's replyOfficial
20 Aug 2025, 10:29Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Aug 2025, 10:29
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
AP
Angelique P's updateReviewer Update
25 Aug 2025, 12:25Good day, my mother was transferred from Sonstraal Transitional Care to Paarl Hospitaal on 24 August as her condition was not stable. Please give me an update on my complaint and as previously requested I want her cousins contact number removed from her profile.
AP
Angelique P's update25 Aug 2025, 12:25
Reviewer Update
Good day, my mother was transferred from Sonstraal Transitional Care to Paarl Hospitaal on 24 August as her condition was not stable. Please give me an update on my complaint and as previously requested I want her cousins contact number removed from her profile.
AP
Angelique P's updateReviewer Update
25 Aug 2025, 12:38I understand. Is it possible for you to freeze the account until she is better. I am just scared that her cousin has a second card or access to her funds. If we find out that any transaction was done while she was in hospital I will be opening a ***** case.
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Angelique P's update25 Aug 2025, 12:38
Reviewer Update
I understand. Is it possible for you to freeze the account until she is better. I am just scared that her cousin has a second card or access to her funds. If we find out that any transaction was done while she was in hospital I will be opening a ***** case.
AP
Angelique P's updateReviewer Update
28 Aug 2025, 08:44Good day,
You can close my complaint. My mother passed away yesterday late afternoon. I would like to thank LeeAnne Dudley for her amazing service!!!!
Regards
Angelique
You can close my complaint. My mother passed away yesterday late afternoon. I would like to thank LeeAnne Dudley for her amazing service!!!!
Regards
Angelique
AP
Angelique P's update28 Aug 2025, 08:44
Reviewer Update
Good day,
You can close my complaint. My mother passed away yesterday late afternoon. I would like to thank LeeAnne Dudley for her amazing service!!!!
Regards
Angelique
You can close my complaint. My mother passed away yesterday late afternoon. I would like to thank LeeAnne Dudley for her amazing service!!!!
Regards
Angelique
AP
Angelique P's updateReviewer Update
02 Sept 2025, 13:14Good day, I need further assistance. We submitted the claim on Saturday 30 Aug 2025 at Stellenbosch branch and was assisted by Desnoline (who was an absolute star). She did inform me that it will be paid out within 25 - 48 Hours (working day). I would like to know the process of my claim as the lady on the phone said it was in final stage. I need to pay the undertaker and rest of funeral arrangements.
AP
Angelique P's update02 Sept 2025, 13:14
Reviewer Update
Good day, I need further assistance. We submitted the claim on Saturday 30 Aug 2025 at Stellenbosch branch and was assisted by Desnoline (who was an absolute star). She did inform me that it will be paid out within 25 - 48 Hours (working day). I would like to know the process of my claim as the lady on the phone said it was in final stage. I need to pay the undertaker and rest of funeral arrangements.
AP
Angelique P's updateReviewer Update
02 Sept 2025, 16:09Hi. Payment was received. Thank you very very much
AP
Angelique P's update02 Sept 2025, 16:09
Reviewer Update
Hi. Payment was received. Thank you very very much