Disgusting service at Standard Bank

What disgusting service. I am a prestige account holder and have been banking with Standard bank for over 20 years. My branch is Greenstone. I have been waiting in a queue for over an hour and the branch rèsembles home affairs. The queries are out the door with no where for people to sit. The branch manager office is in darkness. Prestige bankers no longer work from this branch. Thanks for not letting me know about that. Your service is the furthest thing from great customer service. You close down over 900 branches and go back to operating reduced hours. Your Executives need to all be fired for poor business decisions. Did you not consider customer overflow and queue management to deal with the additional traffic. You have more counters unmanned than manned. You have failed dismally. I will definitely be moving my business and encouraging my network to do so as well. Shocking disgusting service. You on the same level as a government department.