HM
Hazel M
1 reviews | Active since Oct 2020
25 Aug 2025, 10:08
Disgusting service and Zero Updates & Communication
It is disappointing to know that the bank I trust has a terrible, disgusting service. I logged a ***** query on the 20th of July 2025. I haven’t heard from Standard Bank. I follow up weekly only to be told that someone will call me back, till date I haven’t received any form of Communication/updates whatsoever from Standard Bank. STANDARD BANK, when it is month end, you know how to debit your bank charges, but in terms of service, you guys are doing terribly so, without even blinking. I’m so beyond frustrated and disappointed by a big bank such as Standard Bank.
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Replies (2)
Standard Bank's replyOfficial
25 Aug 2025, 10:15Dear Hazel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2025, 10:15
Official
Dear Hazel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
HM
Hazel M's updateReviewer Update
22 Oct 2025, 13:50To this day, all I get is excuses and not my problems being fixed, from a bank I trust with my money. It is disappointing to know that all you can do manage the charges, and take your monthly fees.
HM
Hazel M's update22 Oct 2025, 13:50
Reviewer Update
To this day, all I get is excuses and not my problems being fixed, from a bank I trust with my money. It is disappointing to know that all you can do manage the charges, and take your monthly fees.