Disgusting service and stuff incompetence

I am very unpleased with the service am getting. I did not instruct Standard bank to cancel my overdraft facility. Rather I requested a reduction of 50k meaning I would be left with 20 k overdraft.

I cannot be penalized for your staff incompetency. I did not instruct anyone to cancel my facility. Infact when I called in I was told to contact my banker Mpho Mako or visit the branch since I have a reduction order in place.

Supprisingly I got to learn today that Mpho is not even a banker anymore. Why she still appears on my profile? I don't know but surely Standard bank is not giving me any joy. Also note that this is huge inconvenience in my side as my homeloan account will be unpaid and they are due today. This is just another way of them scoring unjustified extra interest from their client. What about me who will loose, or you just don't care. Biggest **** am telling you!!!

I feel it's unfair for me to be crucified for mistakes that are not mine. Standard bank' is really heading to the dumps and I will gladly move all my banking from them.