disgusting service and STD bank must learn from FNB

must be the most unhelpful bank

They want you to upgrade your credit card, after struggling for over 4 months the card was finally send. We have went to 2 occasions to the branch where we stood for over 2 hours just to collect the card that stdbank wanted to upgrade, because with covid a row of 30 people need to wait for 2 bankers that does everything, this is highly unexceptionable how can one spend more than 2 hours in a row just to collect a card, after discussing it with the bank manager I was told they can have it delivered at a cost of R250, now I must pay because point one std bank wanted to upgrade my account point 2 they expect one to wait for ever because they only have 2 people in the whole bank servicing everyone and no one dedicated to card collections that is supposed to be a 10 min thing, you can gladly learn a thing or 2 from FNB they even deliver your card free of charge even if you request the upgrade, no wonder std bank is busy going under