Disgusting service and repeated incorrect info

This is my 4th complaint about Standard Bank in as many months. I have had it with them and will be switching to FNB on Saturday. We have received incorrect information repeatedly from them, which has put us in a serious financial bind. We have a building loan with Standard Bank and besides all the nonsense we went through during that process trying to get OUR money out of them, the latest problem with them is this: We have called their call centre numerous times enquiring about how we get the additional monies out - ie) Bond was registered at a higher amount than the 'loan' amount. We were told everytime that all we have to do is fill in re-advance payment form, we were advised the same by a consultant in the branch. So we have done that, after numerous calls and many many minutes of waiting on the line, the last feedback I was given on Friday 22.01.16 - that I can expect payment possibly on Saturday, as it is in the processing stage. Today I get an email, which may as well have been sent by a computer, that I need to re-apply. So after advising our builder he can expect payment soon, because of incorrect info, i must now reapply and he must wait. This was the last straw.